FAQ
Welcome to the Mesepa Frequently Asked Questions (FAQ) page. We are here to answer common questions and help you enjoy the best possible shopping experience. If you need extra support, please feel free to get in touch with us.
Question 1: How long does it take to receive my order?
Answer: Below are our estimated delivery timeframes.
Handling time: 1 to 2 business days
Transit time: 6 to 8 business days
Estimated total delivery time: 7 to 10 business days
For further information, please see our [Shipping Policy URL].
Question 2: Do you provide free shipping?
Answer: Yes, we offer free delivery on all orders within the United Kingdom. More details are available in our [Shipping Policy URL].
Question 3: Where is Mesepa based?
Answer: Mesepa is a United Kingdom based business offering a carefully selected range of high quality products, with delivery available within the United Kingdom.
Question 4: What happens if my item arrives faulty?
Answer: If your item arrives faulty, we will replace it free of charge. Please contact us and return the item within 30 days. For full details, see our [Return Policy URL].
Question 5: Can I cancel my order after placing it?
Answer: Yes, we offer a 24 hour cancellation period. To cancel within this time, please contact our support team.
Question 6: What is your returns policy?
Answer: We offer a straightforward and stress free returns process. For full information, please visit our [Return Policy URL].
Question 7: When will I receive my refund after returning an item?
Answer: Once we receive and check your returned item, we will process your refund. Refunds usually show on your original payment method within 7 business days. Please see our [Refund Policy URL] for more information.
Question 8: Do you offer warranties or guarantees?
Answer: Yes, we provide a 30 day warranty on all purchases. For more information, please refer to our [Return Policy URL].
Question 9: How do I contact customer support?
Answer: You can contact our customer support team via the [Contact Us Page URL] or by emailing info@mesepa.com.
Question 10: Do you ship internationally?
Answer: No, we currently only deliver within the United Kingdom.
Question 11: Do you have a physical shop I can visit?
Answer: We are an online only store, which helps us offer competitive prices and a wider range of products.
Question 12: Can I place a bulk order for a business or organisation?
Answer: Yes, we do accept bulk orders. Please contact our customer support team for more information.
Question 13: How do exchanges work?
Answer: For complete guidance on exchanging an item, please refer to our [Return Policy URL].
Question 14: How can I track my order?
Answer: You can track your order using the [Track Order Page URL] on our website.
Contact Information
Store Name: Mesepa
Address: 98 Catherine Gardens, Hounslow, TW3 2PW, United Kingdom
Email: info@mesepa.com
Phone: +447470376622
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (GMT)
Response time: We aim to reply within 1 to 2 business days.